Frequently Asked Questions

All Orders Are Being Shipped Out On Time

We are taking measures to protect our team and they are working very hard to get you your order on time.

Our executive management team is closely monitoring the ongoing guidance from local, state and federal officials.

At the present time, all orders are being safely shipped out on time.

We have added additional shifts in our fulfillment center so that we can continue to process all shipments on time. Please refer to our Shipping Information page for details.

Most Shipments Will Arrive On Time

We are shipping out your order on time, and in most cases it will arrive on time. But in some cases, carriers including the U.S. Postal Service, FedEx and UPS are experiencing occasional delays of a day or two. As, I’m sure you can understand, we have no control over the carrier’s delivery time and recommend that you monitor your tracking number. This number is furnished to you by email once your order ships. Of course, you can also login to your LaLaDaisy account for tracking.

Yes we do! You can earn Daisy Dollar Rewards Points on every purchase. You must be logged in to your account to see your rewards balance and use the rewards program. Get more information and details on our rewards program by clicking on the “Earn Rewards” link above.

We charge sales tax as required by state laws. Recently due to a new Supreme Court ruling, all eCommerce stores are required to collect sales tax in many more states than ever before.

We take security very seriously. You should know that your credit card information is transmitted to us through a highly secure SSL connection, which cannot be intercepted. All of your credit card information is encrypted by one of the most trusted eCommerce platforms in the world, Authorize.net. Your credit card information is transmitted directly to your bank for processing. LaLa Daisy does not have access to this information for security reasons. Authorize.net complies with the highest level of Payment Card Industry Data Security Standards (PCA DSS). Each year Authorize.net renews their PCA DSS compliance.

With LaLaDaisy.com, and our payment processor partner, Authorize.Net, you can be confident your data is secure. Authorize.net utilizes industry-leading technologies and protocols, such as 128-bit Secure Sockets Layer (SSL) and we are compliant with a number of government and industry security initiatives.

You can not save your credit card information on LaLa Daisy. If you wish, you may use features within your browser to save your credit card information, but LaLa Daisy will not have access to this information. Your credit card information is totally encrypted and sent directly to the bank when your order is processed.

We charge your card when your order actually ships.

As a general rule, discount codes may not be combined, so only one discount code may be used per order. Also, most discount codes may only be used once per customer.

We provide tracking information in your shipment confirmation email and you can login to LaLaDaisy website and see your shipping information.

You will receive an email or text notice, with your tracking numberwhen your order ships.

At this time we do not ship outside the USA. We only ship within the Continental USA. View our Shipping Policy from the link in the menu below.

Sorry, not at this time.

In a word, you can describe our return policy as “EASY.”

Your satisfaction is important to us, which is why at LaLaDaisy.com we offer a 30 day money back guarantee for all brands we offer to our customers. Within 30 days of your purchase you may return your purchase for a full refund or store credit, no questions asked. The product must be returned unopened and in the original packaging. We do not accept returns after 30 days from the date you receive the product.

A Free Pre-Paid return shipping label will be provided for all store credit returns. A blank shipping label with our return address will be provided for customers returning for a refund. This is not a pre-paid label.

You can read more details about our return policy from the link below.

First of all, you have our 100% guarantee that all products we sell are authentic. Please click on the link below to review our return policy page, which describes our no questions asked return policy.

Secondly, you should know that our excellent pricing comes from our technology and our expertise in keeping our cost low. We buy in very large quantities and our proprietary purchasing system uses advanced analytics to optimize our inventories, thus reducing our inventory cost. Also, unlike our competitors, we spend very little on advertising, relying primarily on social media marketing and word of mouth advertising. By saving big on the largest costs in our business, inventory carrying cost and advertising, we are able to pass on significant savings to our customers, while at the same time delivering the highest quality premium brand products.

We are a high volume seller and we have procedures in place to insure that all of our products are well within any manufacture stated expiration date, and we guarantee this 100%. Please refer to our returns policy page.

You should know that all products do not have expiration dates. There are no current United States laws that require cosmetic manufactures to print expiration dates on the labels of cosmetic products. Some products have expiration dates based upon when the product was first opened. This is known as the “period-after-open-date” or PAO. This is usually 12 to 36 months and is depicted on the packaging by a universally accepted PAO Symbol.

 Prop 65 is a State of California law.

Any company selling products in the State of California (this includes brands, manufacturers, and both brick and mortar retailers and online retailers – like our Company) must comply with the law for every product being sold in the State of California.

If you do not live in the State of California, the law does not apply to you. However, since LaLa Daisy does sell into California, we have decided to do our best to comply with the Law’s very complex provisions and to do so throughout our entire website. Therefore, even if you do not live in the State of California, you may see Prop 65 warnings on some products.

This law in a somewhat different form has been on the books in California since 1986 and originally dealt with toxic chemicals in drinking water and everyday household goods. Originally there were 29 chemicals on the list.

The law was recently revised and now includes over 1,000 chemicals and includes food, drugs, dyes, pesticides, solvents, building materials, car exhaust, lead in crystal glassware, smoke and much more.

In order to qualify, the ingredient must be present in the product at a certain level. It is very difficult to determine these levels, so we have chosen to include the warning if the ingredient is included, even if we believe it is below the level requiring a warning. If any product we sell includes one of the 1,000 plus ingredients, at any level, we voluntarily display the Prop 65 warning even if you don’t live in California.

If you would like more information on Prop 65 you can visit the California website at https://oehha.ca.gov/proposition-65.

Please contact our Customer Service Team by email at [email protected] or call (813)773-5008.

LaLa Daisy is a 100% U.S. company. We have offices in Florida and New Jersey and we have fulfillment centers in multiple states in the USA.

If you are certain that you are using the correct user name and password, then you most likely will need to clear your cookies and cache.

Every browser, including Google Chrome, Apple Safari, Firefox, and Microsoft Edge, store certain types of data on your computer or mobile device, including login data, in files called cookies and cache.

It is a good standard practice to clear your cookies and cache at least every 30 days. Failure to do this can commonly cause your web browser to malfunction.

This is a very common issue with all websites and it is easy to fix.

How to Clear Cookies for One Site, such as LaLaDaisy.com.

In Apple Safari:

1. Select Preferences under the Safari menu.
2. Select the Privacy tab.
3. Select Manage Website Data.
4. Choose the website from the list and select Remove.
5. Select Done when you’ve deleted all the cookies from Safari.

In Google Chrome:

1. At the top right, click on the ellipsis (three dots)
2. Open Settings.
3. Scroll down to Privacy and Security.
4. Click Cookies and other site data.
5. Scroll down and click on See all cookies and site data.
6. Search for the website’s name and select Remove.

To clear your browser’s cookies and cache for ALL websites that you have visited, follow these instructions for the browser that you use:

In Safari on Mac:

1. In the Safari app on your Mac, choose History > Clear History
2. Choose Clear All History

In Safari on iPad or iPhone:

1. To clear your history and cookies, go to Settings > Safari, and tap Clear History and Website Data.

In Google Chrome:

1. On your computer or mobile device, open Chrome.
2. At the top right click the 3 dots
3. Click Settings .
4. Under Privacy and Security. Clear browsing data.
5. At the top, choose a time range. To delete everything, select All time.
6. Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
7. Click Clear data.